If you have any questions, concerns and/or feedback, you can reach us 24 hours a day, seven days a week, via  If you have a question about an order you placed, please include the order number.  We’ll respond very quickly.  If you prefer to reach an actual human being, call us at 1-607-216-8093.  If we are unable to answer when you call, please leave a detailed message, and we'll reply as soon as we can.  The more information you provide in your message, the more diligent we can be in providing an answer.  NY Coffee Cup headquarters is based at 373 Enfield Falls Road, Ithaca, New York 14850.